English Needs Analysis of Iran Air Airport Services Personnel at Isfahan Airport

Although English language plays an important role in the job of aviation personnel, language needs of these employees have been taken for granted. This study aimed at investigating the extent to which English is used by the employees at Iran Air airport services at Isfahan Airport, the required level of basic language skills in performing their jobs effectively, and the employees’ attitude towards their English professional courses. A questionnaire consisting of 24 items was constructed and distributed among all the employees working at three sections of Iran Air airport services (Ramp Control, Customer Services, and Baggage Services). Besides, Observation was done by the researcher at the airport to find out the basic language problems of the aviation personnel, and interviews were done with the head of each sections. The findings proved that English language is highly used in the employees’ jobs and they are not satisfied with their training courses. Also, the Ramp Control and Baggage Services employees considered speaking as the most important skill, while Baggage Services employees considered reading and writing as the important ones. Finally, it can be concluded that revision of the current professional training programs seems to be necessary to offer appropriate ESP course curriculum.